We use it to respond to your enquiry and provide relevant information/quotes. We don’t need unnecessary data, and we keep it in line with our privacy policy.

Only where necessary to deliver a service (e.g., suppliers/carriers) or where required by law, and we aim to keep sharing proportionate and controlled.

Retention depends on the purpose (enquiry, contract, support). We aim to keep data only as long as needed for legitimate business and legal requirements.

Yes — you can request access to the data we hold about you, and we’ll follow the appropriate process to verify and respond.

In many cases, yes — subject to legal/contractual requirements. We’ll explain what can be deleted and what must be retained.

Some services or support processes may involve call recording. Where call recording is enabled, we can advise on notifications, access controls, and retention.

We use appropriate security measures and access controls for business systems. Specific controls depend on the service; we can outline what applies to your solution.

Call data and recordings should be handled with a lawful basis, retention policy, and restricted access. We can help you configure features in a compliant way.

Yes — we can advise on practical controls like MFA, device policies, secure access, and training to reduce risk and improve governance.

We can provide relevant service documentation and support information suitable for internal governance and supplier management, depending on scope.